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How long will it take for my furniture to be made and delivered?
The lead time on all our standard products are 8-12 weeks. For further information see our Lead Time notes below.
Can I order a bespoke size?
Yes you can order bespoke sizes. Please email us with your enquiry.
What is the lead time for bespoke sizes?
Bespoke sizing of our range has a lead time of 16-18 weeks.
Where is my furniture made?
We make all our furniture in our Melbourne workshop.
Where do you deliver to?
We offer a ‘drop off’ only to ground floor delivery service to Melbourne Metropolitan area Monday to Friday 10am-2pm for $200. If you require delivery to an area not covered, please email us.
Can I collect my furniture?
Yes, we offer the free option for you to collect your furniture from our warehouse in Footscray Monday- Friday between 10am - 2pm. Please confirm collection time with us via email beforehand.
Will my item look like the website image?
We will endeavour to be as close to the website images shown but as each piece of furniture is made to order from solid timber, there will always be variations to grain, board sizes and thicknesses. We hand pick all our timber rough sawn and therefore are able to choose the most consistent looking boards for our orders.
We can always provide samples if you are unsure about what species to choose.
Do you have samples available?
Yes we can provide samples. Please email for further information.
Where can I view your products in person?
Our Everyday tables are available to view at selected Mud Australia stores, see our Stocklists for further information.
Our E1 chair and 650 stool is available to view at Atsu in Carlton, Melbourne.
How do I care for my furniture?
Please see our care and maintenance guide for how to look after your furniture. You can also email us with any queries you have.
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All of our pieces are made using prime grade furniture timber.
All our tables and seating are made using solid timber throughout as standard.
As timber expands and contracts throughout the seasons, timber movement is likely to occur. All our pieces consciously work with this natural movement of the timber and enable this movement. As such, alignments of edges may shift, if this happens don’t be alarmed, this is part of the beauty of the material and enables longevity.
Timber veneered top options are available on request. In this instance we will use a premium Birch Plywood as a planet friendly substrate option.
Our Combine Storage System uses premium Birch Plywood as a key design element.
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As standard we use Hard Wax Oils from the Osmo range to finish our furniture. Various colour tints are available, please see our options when selecting an items in the Shop.
This is a finishing system that nourishes the natural timber fibres with a penetrating oil whilst in addition forming a protective wax coating on the furnitures surfaces.
This finish is practical in promoting longevity into the piece. It expands and contracts well, can be easily reapplied and topped-up. If damage does occur, a spot application of the finish can be undertaken. It also has a wonderful natural feel.
There are cautions to note, however. Like all finishes, this finish is not impervious to water damage, spills or chemical cleaners. Care must be taken around these. We ask that you follow the manufactures literature as guidance for the finishes care.
We can also offer a polyurethane or other alternative finish upon request. Please feel free to ask.
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In order to keep your pieces in their best condition, care and maintenance is necessary. The following information should help with this.
Solid timber is a natural product with varying grain and colour. All species have this variance and, as such, not each product will be exactly the same. Being a natural product, timber will also respond to its environmental conditions, both seasonal changes and particular placement & usage. Moisture, heat and UV light are all factors that can cause damage. It is best that your timber surfaces are wiped clean, kept dry and free of dirt and grit.
In the most part clean using only a damp cloth and ensure the surface is dry after cleaning. Do not leave liquid to sit on timber surfaces as it will penetrate and may cause staining. All spills require immediate clean up.
Please ensure placemats are used between your timber surface and objects you may place upon it. Dining tables need particular care in this regard. Grit and dirt can also scratch the timber finish. This is best to avoid and as such regularly wipe timber surfaces to remove dust and dirt. Do not use cleaners or polishes as these may cause permanent damage or colour variation in your furniture.
Please take consideration where your product is placed. Exposure to direct or reflected sunlight can deteriorate the timber finish. Timber placed within windows may show exaggerated deterioration. General in-present UV light within the product environment will alter the tone of the timber over time, this is to be expected.
Placement too close to a heat source could cause a significant environmental change where timber can warp and shrink. Be careful near heaters and underfloor heating sources as these may distort the timber through warping and shrinkage.
If, however damage does occur through time or an unforeseen accident please feel free to get in touch as refinishing of your product is likely available and we can offer further advice.
Please also refer to any additional literature we may have provided you in regard to the finish applied to your furniture piece as there will be specific manufacturers care and treatment instructions.
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Our lead the on our standard products is 8-12 weeks.
Bespoke sizing of our range has a 16-18 week lead-time.
Commission lead times are agreed on an individual basis.
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ByDave offer a 5-year warranty for the structural integrity of our tables, desks, storage & chairs for domestic use. Environmental conditions and temperatures exceeding the norm, can affect the performance and appearance of your furniture, causing changes such as shrinkage, expansion, bowing, splitting, cracking and colour change, which cannot be warranted. These conditions include direct sunlight or exposure to heat sources such as underfloor heating, vents, fireplaces and wall heaters. As our finishes are subject to everyday wear and tear, they cannot be warranted. This includes scratching, scuffing, chipping and damage from spills.
This warranty given to you is in addition to other rights and remedies you have under Australian consumer law. You may be entitled to have your Goods repaired or replaced if the Goods fail to comply with our quality and standards. ByDave reserves the right to undertake repairs on issues which do not constitute a major failure where we believe the item can be repaired. If a repair is not possible a replacement product or reimbursement will be offered.
ByDave are not liable for any claim for breach of any warranty given under these warranty terms unless you satisfy that the correct handling of Goods has been undertaken and the care & maintenance instructions have been adhered to. Please refer to our Care & Maintenance guidelines and any further product literature we may have provided you for further information.
